How can I pause my Monthly+ Pass?
If you know that you won’t be able to use your Monthly+ Pass for a while, pausing is the perfect option for you! You can do this through your Hussle settings page.
If your Monthly+ Pass has a minimum term, you will be able to pause or cancel your pass at the end of your minimum term.
How do I resume my Monthly+ Pass after I’ve paused it?
When you pause your pass, you can select to resume your pass in one or three months time. Your Monthly+ Pass will automatically resume on the date stated in your pause confirmation email. You’ll get an email a few days before your pass is due to be resumed, and if you need to extend it for another month at that point, you can do so via that email.
You can also resume your Monthly+ Pass at any time on your "Settings" page.
I’ve set my Monthly+ Pass to pause or cancel but I’ve changed my mind, is there anything I can do?
Simply head to your "Settings" page and you’ll be able to resume your Monthly+ Pass there. Your pass will then be set to active, and your next renewal date will be displayed on the page.
My Monthly+ Pass has renewed, and I can’t use it this month, can I get a refund?
We know that sometimes plans can change and even though you have the best intentions of making it to the gym after your renewal, sometimes life just doesn’t work out that way.
If you haven’t used your Monthly+ Pass at all since it renewed, just pause your pass with immediate effect. If you need further assistance please email [email protected].
