You can cancel your Monthly+ Pass from your Hussle account online at www.hussle.com/login.
To cancel:
Log in to your Hussle account
Go to Menu
Select Settings
Choose Manage My Pass
Select Cancel
You can also contact [email protected] and include your passcode if you need help.
If you are cancelling within 14 days of purchase:
You may be entitled to cancel under your statutory rights
If the pass has been used, any refund may be adjusted based on usage. This is calculated by multiplying the partner venue’s Day Pass price by the number of visits made before cancellation. For example, if you visited a partner venue once before cancelling your Monthly+ Pass and the venue’s Day Pass price is £10, then £10 will be deducted from your refund.
If you are cancelling after 14 days:
Cancellation usually takes effect at the end of your current billing cycle
Your renewal date matters, so please check your account carefully. For example, if your monthly renewal payment is due on the 30th of the month, the latest date you can cancel is the 29th.
Good to know:
If your pass has a minimum term because a partner offer was applied, cancellation may work differently.
For full policy details, please see the Hussle Pass Cancellation Policy and the Terms & Conditions.
Refunds
Once a refund has been processed in our system, it may take between 5 and 14 business days for the funds to reach the customer’s bank account, depending on their bank.
If you would like to request a refund and your circumstances are not covered by the terms and conditions, please email [email protected] and include your passcode. The team will review your request and respond within 3 working days.
