Cancelling within 14 days of purchase date & refund calculation
You can cancel your Monthly Pass within 14 days of purchase if you choose to do so.
Log into your Hussle account and navigate to Menu > Settings > Manage My Pass > Cancel
Contact our Customer Service team at [email protected] (include your passcode)
We will refund you for the cost of the Monthly Pass subject to an administration fee if the Pass has been used within this initial 14 day period.
This fee will be calculated by multiplying the price of a Day Pass for the Partner Venue by the number of visits made to the Partner Venue prior to cancellation.
For instance, if you attended a Partner Venue once before cancelling your Monthly Pass and the Partner Venue’s Day Pass is £10, an administration fee of £10 will be taken from your refund.
Cancelling after 14 days of purchase date
So long as a minimum period does not currently apply to your membership, you can cancel your Monthly Pass from the end of the billing cycle. If your Monthly Renewal Payment is due on the 30th of the month, the last day you may cancel it is the 29th.
Log into your Hussle account and navigate to Menu > Settings > Manage My Pass > Cancel
Contact our Customer Service team at [email protected]
Refunds
If you are trying to obtain a refund and your circumstances are not covered by the terms and conditions, please email us at [email protected]. If you are contacting us via email please provide your passcode. We will make any refunds you may be entitled to as soon as possible and in any event no later than 14 days after we confirmed the refund value.
