Customer Journey
When a customer arrives at your club they will provide you with an 8-digit code. The passcode is unique to the customer that presents it to you. This can be in the form of email, via the customer's "My Passes" account page, or via our app.
How to redeem Hussle Day Passes
- When the customer provides you with their code please follow the next steps:
- Go to partners.hussle.com to redeem the passcode.
- Enter their 8 digit code into the box. Click “Submit” and the customer’s name will show up.
- Check the customer’s ID and tick the box if you’re happy it is correct.
- Click “Validate this pass” and allow the customer to enter your club.
You can monitor the redemption rate of Day Passes on the Partner Portal. This metric is a proxy number based on a 30-day rolling period. Typically a good rate would be above 75%. The number of passes purchased redeemed, expired, and canceled will determine the redemption rate. A lower than average redemption rate could indicate that passcodes are not redeemed via partners.hussle.com every time the customer visits the club.
You will learn how to redeem Monthly+ passes here.