The total feedback score is calculated on the average of all the feedback areas
Your club’s feedback performance is also compared against clubs within the local area
We recommend for clubs to respond to customer feedback as this can increase the traffic and passes purchased
Hussle feedback also links to your Google page feedback
To change who has access to your details in the Partner Portal simply go to the Admin section and you will find the options to add or remove users
You will also be able to find the PAR-Qs and emergency contact details in the Admin section. This will allow you to see who visited the venue (takes into consideration redeemed passes). You can filter the information by month and year
The redemption rate should be between 75% and 85%. The number of passes purchased, redeemed, and cancelled will determine the redemption rate
