Every customer must have their own passcode which they have already purchased online via the app or website.
When the customer purchases a pass they are required to complete a Health Declaration in advance - the form can personalised upon request.
Your front-of-house must redeem the customer's passcode every time they visit the club as this is how the system knows that a visit took place. This will allow us to update the reports and prepare the invoices at the end of the month.
For Monthly+ and FitFix Passes, the 8 digit code will be the same each time they visit. Day Pass codes will change.
You can monitor the redemption rate of Day Passes on the Partner Portal. This metric is a proxy number based on a 30-day rolling period. Typically a good rate would be between 75% and 85%.
If you enter the code incorrectly more than 5 times, your ability to redeem codes will be blocked due to security reasons. Please contact helpdesk@hussle.com if you need help to redeem passcodes or to unblock your account.
