Once you’ve purchased a Monthly+ Pass, you have 14 days to decide whether it’s the right pass for you. If you decide it’s not quite what you’re looking for within your first 14 days, then you can either:
- Cancel effective immediately and receive a refund for the pass minus the value of any visits you have made, or
- Cancel at the end of your billing cycle and have access to gyms until then.
You will only have the option to cancel effective immediately and receive a refund if you are within 14 days of your initial purchase (this does not apply to renewals). To cancel please email firstname.lastname@example.org
More than 14 days after the initial purchase:
- You can cancel your pass from the end of your billing cycle, so you will be able to continue to use the gym's facilities until your pass end date.
- If you haven’t used your pass since your most recent Monthly+ Pass payment and you won’t be able to for the rest of the month, then we suggest that you pause your pass with immediate effect. By doing so, you’ll receive your next renewal for free (provided that you renew the pass within 6 months of pausing).